Description du poste
The role :
CDI to be filled as soon as possible - Based in Paris 17
As part of the IT Infrastructure, Cyber & Market (IT ICM) team, the system & network administrator ensures the operational continuity of existing services (administration, monitoring, updates) and supports all infrastructure and technical components managed by the group IT. He/she contributes to service improvement, system protection (servers, networks, firewalls, remote access, video conferencing, etc.), and the implementation of standards in coordination with project managers and local teams.
What you’ll do :
Mission 1 : Operational Management
- Lead and supervises the central/global operation, maintain architecture and standards of the clouds, servers, network, telecom and video conference infrastructure elements and services for which he or she is responsible
- Manage/Lead on daily basis the main strategic suppliers (Cisco, Meraki , Cloud Solution like Integration Platform ...) and animate relevant meeting required (e.g ITSM,…)
- Supports application, technical and support teams at the international level
- Controls and manages level 2 and level 3 incidents in collaboration with local IT Service Desk and directly in relation with end users
- Develop, Maintain, and enforce processes with Service Providers and IT Teams to facilitate operational tasks in using standards of the markets (e.g ITIL Service Management)
- Ensures the interface between internal teams and subcontractors (Operations, WAN, cloud solutions, etc.) with whom she/he is in direct contact
- Perform daily, weekly, and monthly reporting (e.g Activities, SLA…)
- Responsible to lead resolution of problem / to organize troubleshooting session with relevant people to solve major problem
- Configures and installs network equipment or software when applicable (example: Configuration of Servers, Identity Management solution, Firewalls, Switches or Routers; Installation/uninstallation of equipment in computer bays including the patching of network cables; Installation of software or virtual machines in environments Clarins…)
- Occasionally travels to all Clarins sites (approximately 1 trip per month) to ensure deployments and maintenance or support operations. Intervenes potentially outside working hours or on weekends for maintenance operations
- Accountable for meeting or exceeding service level metrics on reliability, availability, scalability and performance
Mission 2 : Project Support & Coordination
- Participation in the implementation of technical projects (Identify tasks to perform, evaluate efforts and timing required, contribute in her/his area to the realization of tasks required…)
- Identify the needs & technical means necessary for the implementation of a project
- List, plan activities related to projects or requests with the different stakeholders
- Propose solutions to integrate the need into the environment (Infrastructure & Security) of Clarins Infrastructure
- Support the implementation of solutions with internal teams and different subsidiaries
- Produce technical documentation (DAT, DEX) for the solutions implemented
- Collaborate with CLARINS IT teams and internal clients (business project support)
- Supervise and manage external service providers who maintain systems and work on the implementation of technical solutions
- Follow the internal project methodology
Mission 3 : Apply, Enforce & Control System & Network Policy & Standards
- Ensures the proper implementation and application of the standards defined by the group
- Follow the group technology governance and enhancement the governance when needed
- Documents the technical solutions put in place and ensures that the documentation is updated during developments and/or implementation of corrective actions
- Works in collaboration with the CISO to ensure the implementation of the security policy
- Be a driving force of proposal in improving processes, standards, and services
Mission 4 : Reporting/Communication
- Be responsible for reporting technical activities to the System and Networks manager
- Related to her/his activities area (Azure Cloud, Application, Network, Firewall, Systems, Servers,..), report regularly status and progress to requester, project managers, stakeholders
Description du profil :
You are :
- Effective in oral and written communication, including English, capable of leading activities and explaining complex technical concepts to non-technical users
- Customer-oriented, flexible, and open-minded
- Analytical with strong troubleshooting and problem-solving skills
- A team player with the ability to work in project mode
- Fluent in English
You have :
- A Master’s degree in Computer Science, Networks, and Telecommunications, or an engineering degree in related fields
- Over 7 years of IT experience, with more than 4 years in a similar role
- Comprehensive knowledge of infrastructures, technical architecture, applications, and services
- International work experience
- Proficiency in documenting standards and participating in project implementation
- Knowledge of ITIL (Incident/Change Management) processes
Technical & Methodological Skills :
Application Hosting, Cloud Architecture
- Microsoft Azure, Route Express…
Global Infrastructure Services
- DNS, NTP, DHCP, SNMP, SFTP, IIS
Virtualisation Environment
Operating System (Windows, Linux)
Network Knowledge (WAN/LAN/WIFI)
- Cisco (IOS), Subnetting/VLAN, Routing BGP/OSPF, VPN IP Sec/SSL, MPLS, NPS/RADIUS, Meraki, NAT, NetFlow, Monitoring Tools (e.g Nagios)
Security
- Firewall Palo Alto / FortiGate, DMZ, F5 Reverse Proxy & Load balancer, Web Proxy Zscaler, Security Rules, Certificates, OpenSSL, Filtering
Enterprise Directory & Authentication mechanism
- AD, ADConnect, Azure AD, ADFS, Kerberos
Video Conference System & VOIP
Digital Technology & Microsoft Environment
- Azure, AWS, Office 365, SaaS, PaaS, IaaS
Database Notions
Knowledge of Scheduler
- OpCon, Task Scheduler, Crontab
Processes & Standards :
- Prince 2, Agile, PMI
- COBIT/ITIL standards
- ISO 27001
Nous proposons :
- 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
- Unique products and innovative services
- A commitment to Social & Environmental Responsibility embedded in our raison d’être
- A caring and inclusive corporate culture
- Development and training opportunities
- Attractive compensation and benefits
- A flexible work environment, with up to 2 days of remote working per week
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
Our job offers are accessible to candidates with RQTH status. If you have a disability that requires us to adapt our recruitment process, please contact us at mission.handicap@clarins.com
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.
CDI - System & Network Administrator H/F/X